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Privacy policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“personal information”). In keeping with this commitment, we act in accordance with this Privacy Policy regarding the collection, use, and disclosure of personal information. Our Privacy Policy is based on the values set out in the Canadian Standards Association Model Code for the Protection of Personal Information and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Effective date: September 22, 2023

Policy Objectives

This Privacy Policy explains how we collect, use, store, and protect personal information when users visit or interact with our website. It also outlines your rights regarding personal data and how that information may be accessed or shared.

Specifically, this policy describes:

  • The types of personal information we collect
  • How and why we use that information
  • Who may have access to the data
  • Your rights as a website user
  • Our use of cookies and similar technologies

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of this website.

Applicable Laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of the European Union, the General Data Protection Regulation (GDPR) governs all data protection policies regardless of where the site is located. This Privacy Policy is intended to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR shall apply.

For residents of the State of California, this Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, the state legislation shall apply. If we identify any inconsistencies, we will amend our policy to comply with the relevant law.

Consent

By using our site, users agree to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this policy.

Types of Personal Information Collected

Information Collected Automatically

When you visit or use our website, we may automatically collect and store certain information, including:

  • IP address
  • Links clicked by the user while using the site
  • Content viewed by the user on our site
  • First name
  • Last name
  • Email address
  • Mailing address

Information Collected Through User Interaction

We may also collect the following data when you perform certain functions on our site:

  • First and last name
  • Email address
  • Phone number
  • Payment information

This data may be collected using the following methods:

  • Through the website publisher
  • Quote request by email
  • Message received through the site’s Contact page
  • Filling out any type of form, whether from WordPress directly or via an extension
  • Advertising or redirection from Facebook or to Facebook from the website
  • Viewing videos hosted on YouTube (by recording viewing preferences)

Please note that we only collect data that helps us achieve the purposes outlined in this Privacy Policy. We will not collect additional data without notifying you in advance.

How We Use Personal Data

The personal data collected on our site will only be used for the purposes specified in this policy or indicated on the relevant pages of our site.

Automatically collected data is used for:

  • Optimizing website navigation
  • Tracking actions to ensure proper functioning
  • Responding to requests
  • Completing and shipping orders

Data collected when users perform certain functions may be used for:

  • Communication follow-up
  • Responding to requests
  • Tracking statistics
  • Order processing
  • Providing the requested service

Disclosure to Third Parties

We may share user data with the following third parties:

  • Zoho: https://www.zoho.com/privacy.html

We may share user data for the following purposes:

  • Clicked links are transmitted to Google Analytics and/or Meta Pixel
  • Email address, first name, and last name collected through messages submitted via the website’s Contact page are shared with the customer service representative responsible for handling inquiries.

Third parties will only access user data as reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data except in the following cases:

  • If required by law
  • If required for legal proceedings
  • To protect our legal rights
  • To buyers or potential buyers of this company

If you follow hyperlinks from our site to another site, we are not responsible for their privacy policies and practices.

How Long We Store Personal Data

User data will be retained for up to one year, but the consent request is reactivated as soon as a change is made in the procedure.

Users will be notified if data is kept longer than this period.

How We Protect Your Personal Data

We use the following security measures:

  • SSL protocol
  • Restricted access management
  • Secure backups
  • Firewalls

While we take all reasonable precautions to ensure that our user data is secure and users are protected, there always remains the risk of harm. The Internet as a whole can be, at times, insecure and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Age of Consent

We do not knowingly collect information from minors under 14 years old.

If a parent or guardian becomes aware that a minor has provided us with personal information without consent, please contact us. If we become aware that we have collected personal information belonging to a minor under the age of 14 without consent from a parent or guardian, we will delete any information that may have been collected.

Your rights as a user

As a user, you have the right to access all your personal data that we have collected. In addition, you have the right to update or correct any personal data in our possession provided that it is acceptable under the law.

You may choose to withdraw or change your consent to data collection and use at any time, provided it is legally acceptable to do so and you have informed us within a reasonable time.

If you would like your information deleted or modified in any way, please contact us:

Name: Lizon Grégoire

Email: liz@onivocuisine.com

Mail:  380 route 132, local 150, st Constant, J5A 2L5

Please note that we place particular importance on properly verifying the identity of any individual who contacts us, in order to ensure the security of the personal information in our possession. Any person who refuses or is unable to adequately verify their identity may be denied the ability to modify or request the removal of the personal information concerned.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by the website. Its purpose is to collect data relating to the user’s browsing habits.

We use the following types of cookies on our site:

  • Functional cookies – to save preferences
  • Analytical cookies – to improve site functionality
  • Targeting cookies – to personalize content
  • Performance cookies – to measure site performance

You may disable cookies in your browser settings, but this may affect your experience.

Changes

This privacy policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. Users are encouraged to review it periodically to ensure that they are informed of any updates. If necessary, we may notify users by email of changes to this policy.

Competent authority

If you are not satisfied with our response to a request regarding your personal information, you can contact the Commission d’access à l’information du Québec, the public body responsible for overseeing data management and processing practices. personal in Quebec.

Commission d’accès à l’information du Québec

Address:

Office 900

2045, rue Stanley

Montreal (Quebec) H3A 2V4

Telephone: 514 873-4196

Fax: 514 844-6170

Toll-free telephone: 1 888 528-7741

Email: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

Contact

If you have further questions for us, do not hesitate to contact us using the following contact details:

Person responsible for the protection of personal information:

Lizon Grégoire

liz@onivocuisine.com

450.635-5676, extension 0

380 route 132, local 150, St-Constant, J5A 2L5

 

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